Terms of Service

1Agreement to these terms

These Terms of Service (“Terms”) form a binding contract between the developer of KOL Bio AI (“KOL Bio AI”, “we”, “us”) — an independent Shopify app — and the merchant or individual (“you”, “your”) who installs, accesses or pays for the app. They apply from the moment you click “Install” or use any part of the service — whichever happens first.

By using the service you also accept: our Privacy Policy, which is part of these Terms; the Acceptable Use Policy in §7; and, where you are a Shopify partner, Shopify’s Partner Program Agreement and App Store terms. If anything here conflicts with Shopify’s terms, Shopify’s terms prevail to the extent of the conflict.

Eligibility

You must be at least 18 and able to form a contract. Business accounts must be validly registered and entitled to operate the store you connect. By installing, you confirm both.

2Your access

• Access to the app runs through your Shopify admin login. Keep those credentials confidential and enable two-factor authentication in Shopify. Activity under your store’s installation is your responsibility.
• Tell us promptly at [email protected] if you suspect unauthorised use of the app in your store. We may freeze a store’s access while we investigate a compromise we reasonably believe is real.
• Give us accurate information and keep it current where the app asks for it — store domain, contact e-mail.

3What the service does

KOL Bio AI records the creators you work with, generates standalone, vertical landing pages for them — optionally with AI — serves those pages under your own store domain through Shopify’s App Proxy at /a/kol/, connects Shopify product data, discounts and checkout to them, and reports the resulting traffic, orders and attributed revenue. We license it to you on a subscription basis, “as is”, subject to your plan’s limits.

Licence granted

A limited, non-exclusive, non-transferable, revocable right to use the app for your own commercial campaigns while your subscription is active.

What that licence does not include

You may not sublicense, resell, white-label, reverse-engineer, decompile, or build a competing product using our templates or generated output; scrape or bulk-extract our service; circumvent plan limits; or run the app for anyone who is not your own business or a client you are acting for with authority. Agencies: the app is installed per store, so manage each client store with its own installation — reselling access as a product is not permitted.

4Your Shopify store and third-party platforms

You keep full ownership and control of your store. We act on your behalf within the scopes you approve and nothing more. You are responsible for maintaining your Shopify subscription, for the accuracy of catalog data we read, and for complying with Shopify’s policies.

The social platforms you drive traffic from — TikTok, Instagram, YouTube, and others — are not ours. Their community guidelines, advertising policies and disclosure rules apply to your pages and posts independently of these Terms. A page that violates a platform’s rules can be blocked there; that is not a service failure on our part, and we are not liable for lost reach.

5Your content, your campaigns, your duties

You decide what gets published. Before a page goes live you are responsible for making sure it is accurate, lawful and properly authorised. In particular:

1. Truth in advertising. Claims about products, prices, availability, comparisons, testimonials and performance must be substantiated. This includes regulated categories — health, supplements, cosmetics, finance, children’s products — where local rules (FTC in the US, ASA/CAP in the UK, UCPD and the Health Claims Regulation in the EU) bind you as advertiser.
2. Creator consent. You must have the creator’s permission to use their name, image, voice, likeness, handles and words. A generated page is not a licence to their identity. Keep your agreements with creators on file.
3. Disclosure. Paid partnerships must be disclosed as such under the rules of every jurisdiction you target and every platform you post to. Every page footer carries a disclosure line you write and can switch on; using it is your decision, and we expect you to make it.
4. Third-party rights. Images, videos, fonts, product photography and brand marks you upload or reference must be yours to use in that context.
5. Consumer law. Your published pages can link to your store’s terms, shipping, returns and privacy policies — enable that footer option and keep those policies accurate in your Shopify admin.

If we receive a credible legal complaint about a page you published, we may ask you to fix or unpublish it. If the request is a valid notice, or a court or regulator requires it, we may unpublish it ourselves and tell you why.

6AI-generated output

Pages, headlines and copy drafted by the AI features are machine-generated suggestions that you review, edit and publish. The AI features are optional and run only when you click them; when no model route is configured the same functions are handled by our built-in rules engine. Five things follow, and they are the clauses merchants most often misread:

• No accuracy warranty. The model can state things confidently and be wrong — invented product benefits, stale prices, plausible-sounding claims with no basis. We do not verify generated content and we do not warrant it. Review before publishing.
• Not legal or regulated advice. Output is marketing copy. It is not advice on advertising law, tax, health claims or financial promotion.
• Ownership. Subject to §9 and to third-party rights, the pages you generate and approve are yours to use commercially. We take no assignment of your content.
• Similarity is possible. Generative models can produce similar phrasing for different users. We cannot promise that your output is unique, original in the copyright sense, or free of material that resembles someone else’s — and it is not guaranteed reproducible.
• Model availability is a third-party matter. If a route is unavailable, times out or returns invalid output, the app falls back to the built-in engine or reports the generation failed — and an interrupted generation does not count against your daily quota. That is not a breach of these Terms and does not affect the rest of the app.

7Acceptable use policy

You may not use the service to create, publish or drive traffic to content that:

• is unlawful, fraudulent, deceptive or materially misleading, including fake scarcity, fabricated reviews, and disguised advertising;
• infringes intellectual property, privacy, publicity or data-protection rights;
• exploits, endangers or targets minors, or is sexual in nature where the audience may include them;
• promotes hatred, violence, harassment, or discrimination against protected groups;
• markets prohibited or restricted goods — weapons, dangerous substances, unapproved medical claims, gambling where unlicensed — in breach of applicable law or platform policy;
• impersonates a person, brand or institution, or uses lookalike domains and brand-jacking tactics to misdirect traffic;
• hosts phishing, malware, exploit kits, or pages designed to harvest credentials;
• circumvents rate limits, scrapes other merchants’ pages, or generates fake traffic, clicks, conversions or orders (including to inflate attribution reports);
• violates export controls, sanctions or anti-money-laundering rules;
• uses our infrastructure as general-purpose web hosting for content unrelated to your Shopify commerce campaigns.

Enforcement is proportionate and, where there is time for it, conversational: warning › request to remove › suspension of the offending page › suspension of the store’s access. We do not adjudicate competing IP claims between third parties; a valid court order or a complete counter-notice decides those. We will not release your data to a complainant without a lawful basis, except the minimum needed to identify you as the responsible publisher where required by law.

8Plans, billing and refunds

How you pay

All plans are billed through Shopify (App Pricing): the charge appears on your Shopify invoice, converted from USD into your store’s billing currency by Shopify. There is no separate card with us. Shopify’s billing terms govern that payment relationship, including their handling of payment failures.

The Free plan instead of a trial

We do not run timed trials — the Free plan is the trial, and it does not expire. It carries the real limits (1 published page, 20 AI turns a day) rather than a crippled demo.

Renewal, changes and proration

• Plans renew automatically each cycle unless cancelled before renewal.
• Upgrades, downgrades and monthly/yearly switches apply immediately; Shopify prorates the difference onto your next invoice.
• Plan limits — creators, published pages, AI turns per day, tracked clicks per month — are listed on the Plans page in the app and on our pricing page. Exceeding them never silently bills you: the app blocks the action and tells you what to unpublish or upgrade.
• Taxes are handled by Shopify where applicable. You are responsible for your own tax registration and for providing valid details in Shopify billing.

Cancellation and refunds

Cancel any time from the Plans page or Shopify admin; access continues to the end of the period you paid for, and the account drops to Free at the cycle end. Charges already incurred for the current period are not refunded. Refunds follow Shopify’s billing rules — we add no charges of our own and handle refund requests conversationally at [email protected]. Where consumer law gives you a cooling-off or withdrawal right, that right applies and these terms do not limit it.

Price changes

We may change prices, announced in the app before they apply to your renewal. Your current paid period is never repriced. If you do nothing, the new price applies at renewal; if you disagree, cancel before it.

9Intellectual property

Nothing transfers ownership of your content to us. When you stop using the service, the licence you granted us ends, subject to the wind-down and export rights in §17.

Marks

You may state that you use KOL Bio AI. You may not use our name or logo in a way that suggests endorsement, partnership or a product that is ours, and you must not imitate it. “Shopify” is a trademark of Shopify Inc.; we use it descriptively, and our site’s disclaimer that we are not affiliated with Shopify applies to you too.

10Feedback and suggestions

Ideas you send us about the product are voluntary. We may use them without obligation or payment, and we may ship them to anyone. Please do not send feedback containing your customers’ personal data or confidential third-party material.

11Support, availability and uptime

Support is by e-mail — [email protected], answered by the people who build the app, with replies within 24 hours on business days. Include your store domain and the page URL and we can usually see the problem before you finish describing it. Pro includes dedicated support.

We work to keep the service stable, but the app is provided “as is”, without express or implied warranties. We do not offer an uptime guarantee or service credits, and we are not liable for downtime caused by network issues, Shopify platform changes or third-party outages. No plan carries a warranty of a specific conversion rate, ranking, or revenue outcome — see §14 and §15.

12Your data and the Data Processing Addendum

Full detail is in the Privacy Policy. Where we process personal data on your behalf — your customers visiting pages you publish, order attribution data, catalog records — this section is the Data Processing Addendum between us:

• Roles. You are the controller, we are the processor. For this website and correspondence with us we are the controller.
• Documented instructions. We process only to provide the service, plus as required by law with prior notice where lawful. These Terms and the Privacy Policy are your instructions; further instructions may be given in writing to [email protected].
• Confidentiality & access. Access is limited to the people who build the app, scoped per store, and never used to market anyone else’s products to your customers.
• Security. The measures in Privacy Policy §12.
• Sub-processors. Listed in Privacy Policy §8. We give notice of additions and let you object; if we cannot resolve a reasonable objection, you may pause or cancel the affected feature.
• Data subject requests. Buyer requests reach us as Shopify compliance webhooks; we route them to you, assist with access, correction, deletion, export and objection at no additional charge for reasonable volumes, and answer within 30 days.
• Breach notification. Without undue delay and, where required, within 72 hours of becoming aware, with the facts you need for your own notifications.
• Deletion or return. On termination, per Privacy Policy §10 and §17 below: the JSON export is your return route; Shopify’s erasure request is the deletion route.
• Audits. We are not certified (no SOC 2, no ISO 27001) and say so plainly; we answer a reasonable security questionnaire on request instead of pretending to a report.
• International transfers. SCCs with the UK Addendum and Swiss addendum as applicable, per Privacy Policy §9.

The DPA is incorporated by reference into these Terms and survives termination until your data is deleted or returned.

13Third-party services and links

The app depends on Shopify (hosting, App Proxy, Files CDN, billing), the AI model route configured in the deployment, and any pixels or analytics you add yourself. Each has its own terms and privacy policy. We are not responsible for their acts or omissions, and changes to their APIs, pricing or policies are outside our control. Pages you publish may link to sites we do not operate; those links are yours.

14Disclaimers

Some countries and states — including California, the UK, and most EU member states — do not allow some disclaimers against consumers, or require that merchantability exclusions be conspicuous. Where such law applies to you, those disclaimers apply only to the extent permitted, and nothing here excludes your statutory rights.

15Limitation of liability

What we are not liable for

We are not liable for indirect, incidental, special, consequential, punitive or exemplary damages, nor for lost profits, lost revenue, lost sales, lost conversion, lost data, lost goodwill, or the cost of substitute services — even if we were told they were possible.

The cap

Our total aggregate liability arising out of or relating to these Terms is limited to the amount you actually paid for the app in the 12 months before the event giving rise to the claim.

What is not capped or excluded

Nothing limits liability that cannot lawfully be limited: our fraud or wilful misconduct; your death or personal injury caused by our negligence; breaches of data-protection obligations where the processor is directly liable under applicable law; and, in jurisdictions that require it, gross negligence and deliberate breach.

Both sides’ exposure is limited: you are likewise not liable to us for indirect or consequential losses, and our remedies against you are limited to fees owed plus the amounts in §16, unless you breach §7 in a way that exposes us to third-party claims.

16Indemnity

You will defend, indemnify and hold harmless KOL Bio AI and its officers, employees and agents from third-party claims, damages and reasonable legal costs arising out of: the content you publish or ask us to publish; your breach of these Terms, the AUP, or applicable law; your use of a creator’s likeness without permission; your failure to make required advertising or privacy disclosures; or your store’s products and their marketing.

We will defend and indemnify you against claims that the app itself, used as documented, infringes a third party’s copyright or trade secret. That is our obligation, not yours, and it does not extend to infringement caused by your content, your combination of our service with something else, or use after we told you to stop.

17Suspension and termination

By you

Uninstall the app or cancel the subscription in Shopify at any time.

By us

We may suspend or terminate access, or specific pages, if you materially breach these Terms, if continued hosting exposes us to legal risk, if we must comply with a lawful order, if your payment fails and is not cured, or if we discontinue the service. For a curable breach we give notice and a reasonable chance to fix it; for serious, repeated or unlawful use, or where delay creates imminent risk to people or to us, we may act immediately and tell you as soon as we can.

Wind-down — your data follows the app’s real behaviour

On uninstall or termination: published pages go offline immediately with a “page offline” notice, and preview links and the generated sitemap stop too, so nothing stays reachable or indexed. Reinstall within 48 hours and everything is where you left it. After that, Shopify’s shop-data-erasure requirement runs and the store’s creators, landing pages, templates, visitor events and order attribution are permanently deleted — export your pages (one JSON download, every plan, from Settings) before you uninstall. Amounts already paid for the current period are not refunded unless §8 or law requires it. Sections 5, 6, 9, 12, 14–16, 19 and 21 survive termination.

18Changes to the service and these Terms

We change the product constantly; we will not pretend each change is a new contract. We may add or remove features, and may retire a feature with reasonable notice where it materially affects you. We may amend these Terms for legal, regulatory or product reasons, announcing material changes in the app and updating the date at the top of this page before they take effect. Continued use after the effective date is acceptance. If a change materially reduces the service you paid for, or increases your obligations, you may cancel within the notice period. Amendments to the DPA follow Privacy Policy §14.

19Governing law and disputes

These Terms are governed by the laws of [JURISDICTION — e.g. England and Wales / the State of California, USA], without regard to conflict-of-law rules, and the courts of [FORUM] have exclusive jurisdiction, except where mandatory local law gives you the courts of your home country.

Talk first

Before filing anything, send a written description to [email protected] and give us 30 days to respond. Most disputes here are a misunderstanding about an attribution number, and they end with a spreadsheet.

Class action waiver and arbitration [US-facing only — confirm enforceability; the EU prohibits mandatory consumer arbitration and many jurisdictions void waivers of collective relief]

To the extent permitted by applicable law and except for small-claims actions, disputes are resolved individually — not as a class or representative action — and, if you are a US customer, by binding arbitration administered by [AAA/ JAMS] under its commercial rules, with a single arbitrator, in [city/state] or by video. You may opt out of arbitration within 30 days of first accepting these Terms by writing to us; opting out preserves your right to a court. Nothing here waives a right to complain to a regulator or data-protection authority.

Claims must be brought within [two] years of the event, or such shorter or longer period as mandatory law requires.

20Notices

We may notify you by e-mail to the address on file in Shopify, in-app notices, or a notice on this site. You notify us at [email protected]. [Add a postal address here only if you have a registered entity that can receive service of process.] Notices are effective on delivery, or one business day after sending for email.

21General terms

• Assignment. You may not assign without our written consent except to a successor in a merger or sale of your business where the assignee assumes these Terms. We may assign to an affiliate or in a corporate transaction, with notice.
• Force majeure. Neither party is liable for failure caused by events beyond reasonable control — including platform outages, strikes, conflict, disaster, and government action — provided the affected party mitigates and resumes promptly.
• Severability. If a clause is unenforceable, it is narrowed to the minimum needed and the rest of the Terms stand.
• No waiver. Our silence is not a waiver; a waiver is valid only in writing.
• Entire agreement. These Terms, the Privacy Policy and the DPA are the whole agreement on the service and supersede prior discussions. No purchase order or portal terms of use modify them without our written agreement.
• Independent parties. We are independent contractors. Nothing here creates a partnership, agency, joint venture or employment relationship, and neither party binds the other.
• Third-party beneficiaries. None, except Shopify Inc. and its affiliates as beneficiaries of the App Store provisions where applicable.
• Language. These Terms are drafted in English. Any translation is for convenience; the English version governs.

Plain-language summary of the clauses people ask about most: your content stays yours (§9); you are responsible for what you publish and for creator permission (§5, §6); we do not promise a conversion lift (§14); our liability is capped at what you paid us (§15); you can leave and take your pages with you (§17).